Important Note:

• This is a full-time opportunity with one of our confidential clients. The client name will be shared during the initial screening call with us/recruiter (after your profile is reviewed).
• In this posting, “we,” “us,” and “our” refer to the hiring client."Candidate" refer to you

Company Size: Startup / Small Enterprise

Experience Required: 6 - 10 years

Working Days: 5 days/week

No. of Positions: 1

Outstation Candidates: Allowed

Max Notice Period: 60

Office Location: Indiranagar, Bengaluru

Role & Responsibilities

We’ve proven product–market fit and are scaling fast. We’re now building out our Customer Success & Solutions function — and we’re looking for a senior leader who can be both hands-on with customers today and a builder of the CS & Solutions org for tomorrow.

If you’re looking for a fully-baked playbook to simply execute, this may not be the right fit. But if you’re excited to create the playbook, drive customer outcomes, and shape a global CS motion from scratch, we’d love to talk.

You’ll work closely with the CS Lead, founders, and cross-functional heads to ensure every customer has a world-class experience — from pre-sales to go-live to expansion.

You will be responsible for converting, onboarding, managing, and proactively ensuring success for our customers/prospective clients.

• Pre-Sales - Understand client needs and craft custom demos and sandboxes, and present tailored solutions to clients
• Pilot & Onboarding - Ensure smooth transitions from start to finish, proactively remove hurdles and drive successful launches
• Post Go-Live Success - Continuously assess client health/satisfaction. Collaborate with our product and engineering teams to resolve issues
• Client Relations - Be the voice of our clients. Maintain open communication channels with clients
• Bridge to Product/Engineering - Translate client needs into action items. Keep clients informed on project progress and anticipate any delays
• Documentation - Create and maintain customer success repository of docs, emails, videos, etc. to streamline client support
• Diverse Contributions - To the extent that bandwidth allows, get involved in other aspects of the business e.g. sales, operations, marketing etc

Ideal Candidate

• 4+ years of experience in Customer Success, Solutions Engineering, or related client-facing roles (startup/SaaS preferred).
• Comfortable working in US time zones (~3:30 am IST) to directly engage with customers.
• Ability to empathize deeply with customers, understand pain points, and translate them into solutions.
• Entrepreneurial mindset: thrives in ambiguity, loves wearing multiple hats, and drives outcomes without waiting for direction.
• Strong analytical and structured problem-solving skills.
• (Preferred) Computer science or technical background — able to understand product at a granular level, with basic coding ability.
• (Preferred) Familiarity with accounting, revenue recognition, billing, or finance operations.
• High ownership, proactive communication, and bias for action.
• Collaborative, low-ego personality with a sense of humor.
• Not taking yourself too seriously.

Perks, Benefits and Work Culture

• Variable: Based on performance
• ESOPs (for full time roles)

Benefits (for full-time roles):

• Health insurance
• Generous vacation policy
• Learning and development budget
• Team events and company offsites
• Maternity and Paternity benefits
• Company Laptop
• Friday game nights

Mandatory

• Top college graduate with experience as Ex-Founder's Office / Ex-founder / Ex-product manager / Ex-Sales / Ex-Customer Success profile
• Mandatory (Experience 1): Must have 6–10 years of experience in roles such as Ex-Founder’s Office / Ex-Customer Success / Ex-Sales / Ex-Program / customer-facing Ex-Product profiles
• Mandatory (Experience 2): Must have strong strategic thinking and excellent communication skills
• Mandatory (Experience 3): Must have direct external customer-facing experience, owning enterprise and/or mid-market customers, across post-sales, solutions, delivery, or customer success charters
• Mandatory (Experience 4): Must have worked in startup or operator-style environments — demonstrating hands-on problem solving, building processes from scratch, and driving measurable outcomes across cross-functional teams
• Mandatory (Experience 5): Must have managed and led a team of 4+ members, with ownership of outcomes
• Mandatory (Experience 6): Must have experience scaling customer-facing functions (1→10 or 1→100 journeys)
• Mandatory (Graduation): Only IIT candidates from Kharagpur, Mumbai, Madras, Kanpur, Delhi, Roorkee, Guwahati OR BITS Pilani (Pilani campus)
• Mandatory (Graduation Year): Candidates should have graduated in 2018 or before
• Mandatory (Compensation): Candidate's current CTC should not be less than 35 LPA

Preferred

• Preferred (Experience): Candidate must have experience working with US and/or Europe-based customers.
• Preferred (Early Career): Tier-1 internship or full-time role immediately post graduation; strong extracurricular leadership during graduation is a plus
• Preferred (Implementation): Experience in software / tech / solution implementation for B2B SaaS
• Note: This role will be ~60% execution and ~40% strategy initially, with a clear path to leadership as the Customer Success / Solutions function scales

Screening Questions: (You must answer this along with the professional summary of the application):

• Are you open to work in US timings (4/5:00 PM - 3:00 AM) - to target the US market?
• Please provide CTC Breakup (Fixed + Variable)?
• Which college you did your under graduation(UG)?
• This is a hybrid role with 2 days WFO (Indiranagar). On office days, work from 3–9 PM in the office, then WFH till ~4 AM IST. Are you comfortable with this setup?
• Have you worked directly with external customers in your previous roles?
• How many years of Team management experience do you have, and how many team members have you directly led?
• Have you worked with customers based in the US or Europe?