Important Note:

• This is a full-time opportunity with one of our confidential clients. The client name will be shared during the initial screening call with us/recruiter (after your profile is reviewed).
• In this posting, “we,” “us,” and “our” refer to the hiring client."Candidate" refer to you

Company Size: Mid-Sized

Experience Required: 7 - 12 years

Working Days: 5 days/week

No. of Positions: 1

Outstation Candidates: Allowed

Max Notice Period: 45

Office Location: Maharashtra, Mumbai

Role & Responsibilities

Looking for a Key Account Manager (B2B) with Excellent Communication Skills and prior experience in selling or managing clients for SaaS products / Tech Sales.

Key Responsibilities:

• Own account P&L outcomes including Revenue Expansion, Retention, Gross Margins, NRR and CSAT scores
• Build multithreaded relationships across CXO, Product, Compliance and Procurement teams
• Drive platform adoption by shaping customer success plans, product usage KPIs and quarterly business reviews (QBRs)
• Identify and execute upsell and cross-sell opportunities across product lines to expand customer footprint
• Lead contract renewals, commercials and negotiations with a solutions-first mindset
• Manage risks proactively (churn risk, adoption gaps, budget constraints, competitive threats) with clear mitigation plans
• Maintain accurate forecast hygiene, account plans and stakeholder mappings in CRM
• Champion account governance and escalation resolution to ensure high-quality delivery and service experience

Ideal Candidate

Skills & Competencies:

• Strong enterprise account management and SaaS upsell experience
• Commercial ownership & contract negotiation excellence
• Customer-centric problem solving & strategic account planning
• High stakeholder management maturity (multi-country/global exposure preferred)
• Excellent storytelling & data-driven business impact articulation

Must Have:

• 7-9 years of experience managing existing business in SaaS/HCM/FinTech/Enterprise platforms
• Proven track record of driving NRR (120%+ preferred) within assigned accounts
• Experience leading renewals, upsells and enterprise commercials
• Ability to build deep customer trust and long-term strategic relevance
• Strong fluency in business metrics, product adoption modeling, and value realization frameworks
• Hands-on experience with account management CRMs like Salesforce, Zoho, HubSpot, and similar
• Ability to manage clients independently with minimum supervision

Perks, Benefits and Work Culture

A wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality of content, interact and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the comprehensive benefits.

Mandatory

• Strong customer success manager , key account manager profiles
• Mandatory (Experience 1): Must have 6+ years of hands-on experience in Account Management managing existing enterprise/Mid-Market clients
• Mandatory (Experience 2): Must have proven experience in Revenue Ownership including renewals, retention, upsell, cross-sell, and expansion within assigned accounts
• Mandatory (Experience 3): Must have experience managing CXO / Senior Stakeholder relationships, running QBRs, governance meetings, and strategic conversations
• Mandatory (Experience 4): Must have experience handling enterprise commercials, contract renewals, pricing discussions, and negotiation ownership
• Mandatory (Experience 5): Must have experience working on CRM platforms like Salesforce / HubSpot / Zoho for account planning, forecasting, and stakeholder mapping
• Mandatory Experience (6): Prior experience working in the Rewards, Loyalty, or Incentives space.
• Mandatory (Company): B2B SaaS Product companies

Preferred

• Preferred (Customer-Centric Mindset): Ability to understand client business priorities, drive platform adoption, and articulate business value clearly.
• Preferred (Communication Excellence): Strong communication, storytelling, presentation, and relationship-building capabilities.

Screening Questions: (You must answer this along with the professional summary of the application):

• Are you okay for 5 days WFO?
• Reason for hike (if greater than 25%)?
• How many projects you have done for rebranding in last 1 year?
• How many projects you have done for Brand startegy in last 1 year?